notes on “Influence When You Don’t Have Power or Authority” webinar

March 22, 2011 at 2:40 pm 1 comment

“Influence When You Don’t Have Power or Authority”

Pat Wagner for Emerging Leaders Webinar

March 22, 2011 1-2:30pm

  • You don’t have to be in the castle to be influential
    • Many people think that once they get promoted/elected/appointed to a position of power that they will be able to get things done, but this isn’t the case unless you have thugs working for you
  • The influence model: how to get people to do what you want them to do and want to work with you when you don’t have power
    • Rapport: be able to put yourself in other people’s shoes and find
      • NOT a placater
      • Manners, all the time, with everyone
        • Rituals of social respect
        • Showing someone else that they are your equal
      • Assignment: when you enter a room, look for someone you DON’T know, and talk to them and make them feel comfortable
      • Build alliances with people different from you
      • You are always auditioning for your next gig
        • Showing off your cleverness now will hurt you years in the future
        • Leaders are NOT sarcastic in public
      • People who look at the future tend to be optimistic
        • They may be driven by concerns in the present, but are always looking long-term
      • How to network:
      • Stop complaining and solve the problems!
      • Networking game: 5 rules of networking
        • Be useful and let other people be useful to you.
          • Doing a reference interview, basically, the first time you meet someone to see if you can help someone.
          • Networking = mutual aid.
        • Don’t be boring.
          • Not shutting up/drowning people with information
          • People who are not useful to other people
            • Vampire/kitty litter phone calls
            • Never do anything in return, just take, take, take
          • Not letting other people be useful to you
            • Because we are in a service industry being the smartest person in the room, we forget to ask people for advice
            • You will drive people with high self-esteem out of your network
        • Listen as if you never heard the information before.
          • Seek out people who you strongly disagree with and listen to why they believe what they believe.
          • People are not black and white
        • Ask questions.
          • “That’s interesting; how do you know it’s true?”
          • “Tell me more.”
        • Don’t make assumptions.
          • You don’t know who you’re talking to.
          • You can’t tell, by talking to the average North American, where they grew up, what they majored in, where they work, etc.
          • You may be one connection away from the solution to a problem (wildcard)
    • Information
      • NOT a bureaucrat (someone for whom rules are more important than the people we are serving)
      • Don’t get frustrated when people don’t remember what you’ve said
        • People may have poor auditory memory
      • Avoid escalation
      • Praise and gratitude of 90% of what you need to do in order to be influential
      • Always be looking for your next job
        • When people are trapped is when they become risk-averse
    • Action
      • Unless I speak up, nothing will happen
      • People who skip rapport and information are bullies, even if it’s for a good cause
  • Best sign that you are a good leader or manager is when people grow with you, become braver
  • Whenever something bad happens, step back to get perspective
    • There are no library crises
  • Management is synonymous with being a team player
    • Check in with your team members
  • How do you spend your time?
    • Tasks: reference, cataloging, etc.
    • Management: supervise, coordinate, etc.
      • Serving on committees
    • Leadership: inspire, energy, two years out
      • Investing in future
      • You’re the last person in the room to run out of ideas
      • You are the battery: if you fail, everything else fails
      • May not see payoff for years
      • Looking for opportunities
    • Difference between management and leadership is looking at now vs. looking at two years out
  • Politics = influence
    • Politics = earning the respect of other people
    • What happens outside the walls of the library
    • Finding people who are like-minded, also excited about the future, and finding common ground to make things happen
  • Strategic plan
    • Tasks: how
      • Details: daily –> monthly
    • Management: what
      • Scope and time: monthly –> yearly
    • Leadership: where are we going?
      • Destination
      • Having people around you, supporting you
  • What is power?
    • The legal ability to do something to me that I don’t want
    • Hire/fire/demote/promote
  • What is authority?
    • Anthropological concept
    • Is there something in writing that lays this out?
    • Most of us work in tax-supporting institution; there is a line between the taxpayers and those of us being paid (elected officials, etc.)
    • Legitimate authority: legal and transparent
    • Illegitimate authority: “I’ve worked here longer,” intimidation
    • Earned authority: trust and respect earned every day
  • Leadership is earned authority
  • Mistakes
    • Confusing celebrity or popularity with influence
    • Not realizing that the idea is not enough
      • You need to build a team to follow through

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the job search: keep on truckin’ notes on Culling Your Collection: The Fine Art of Weeding webinar

1 Comment Add your own

  • 1. Joe  |  March 23, 2011 at 9:37 pm

    These notes are really helpful Megan…thanks for sharing this. Some of these I can put to use right away where I work…others may have to wait.


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